Privacy Policy

We want you to understand what information we collect, what we don’t collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, meaning no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration.

Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class VPN service at scale. We designed our systems to not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess.

This privacy policy will help you understand how SBMMOFF (“SBMMOFF,” “we,” “our,” or “us”) collects, uses, and stores information.

General Information

SBMMOFF collects two types of information:

(i) Information related to your account (“personal information”)

This information is collected for the purpose of administering your SBMMOFF subscription and includes your name, email address, and payment information, which you submit on our order page when you subscribe for the Services.

(ii) Aggregate Apps and VPN connection summary statistics

SBMMOFF collects minimal information about usage in order to maintain excellent customer support and quality of service. The section below specifies in detail what information we collect. These statistics never include anything about what the user did with the VPN: no data about the contents or destinations of VPN traffic, no DNS queries, and no IP addresses.

Personal Information

SBMMOFF collects personal information that you provide to us directly through the Site. We require that you provide personal information, such as an email address and payment information, in order to establish an SBMMOFF account, and so that we can email you, collect payments from you, and respond to support queries that you initiate.

With some forms of payment, the Site may redirect you to the website of a third-party payment processor (namely PayPal) to complete the transaction. To understand what personal information these processors collect and store, please refer to the respective processor's terms and privacy policy.

SBMMOFF uses your email address for the following reasons:

- To send emails related to payment transactions.

- To provide links to our Site, including password reset emails.

- To send you updates and announcements.

- To communicate with you about your VPN services or respond to your communications.

- To send marketing information, such as SBMMOFF offers, surveys, invitations, and content about other matters in connection with SBMMOFF (“Marketing emails”). You may choose to not receive Marketing emails by following the opt-out procedure described in these emails.

SBMMOFF uses your personal information only for the purposes listed in this Privacy Policy, and we do not sell your personal information to third parties.

Aggregate Apps and VPN Connection Summary Statistics

We ensure that we never log browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore:

- We do not know which user ever accessed a particular website or service.

- We do not know which user was connected to the VPN at a specific time or which VPN server IP addresses they used.

- We do not know the set of original IP addresses of a user’s computer.

Should anyone try to compel SBMMOFF to release user information based on any of the above, we cannot supply this information because the data don’t exist.

In order to maintain excellent customer support and quality of service, SBMMOFF collects the following information related to your VPN usage:

Successful connection

We collect information about whether you have successfully established a VPN connection on a particular day and the time of the day, to which VPN location, and your source IP address. This minimal information assists us in providing technical support, such as identifying connection problems, providing country-specific advice about how to best use our Service, and to enable SBMMOFF engineers to identify and fix network issues.

Aggregate sum of data transferred (in MB)

We collect information regarding the total sum of data transferred by a given user. Although we provide unlimited data transfer, if we notice that a single user pushes more traffic than thousands of others combined, thereby affecting the quality of service for other SBMMOFF users, we may contact that user for an explanation.

Aggregate sum of data transferred (in MB)

We collect information regarding the total duration of the connection to the service. This minimal information assists us to, among others, monitor the load on our various servers and indicate to our subscribers which locations are currently less frequented, so where they would have the most reliable connection.

Storing of Information Related to Email, Live Chat, and Feedback Forms

SBMMOFF keeps records of any correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response. Depending on how you contact SBMMOFF, we may collect your email address and any additional information you provide to us. Having full correspondence records enables our staff and third-parties which assist us in the customer service to provide the best possible customer support experience.

Security Measures to Protect Your Information

SBMMOFF uses best-in-class physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions.

While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection.

Cookies

What is a cookie?

A cookie is a small text file used to store information about your visit to the Site. Cookies let SBMMOFF optimize and improve the user experience of the Site by helping us deliver certain functionalities, such as website login and language settings. The cookies we use may vary over time as we continuously update and improve our Site.

Disabling cookies

You are free to change your cookie preferences at any time. You can do this in the settings panel for your browser. Depending on which browser and device you use, you may be able to control which cookies you allow, which cookies you want to block in the future, and delete cookies. For more information about these settings, please refer to the “help” section of your browser. Note that SBMMOFF’s Site may not work as intended if you choose to disable cookies.

SBMMOFF’s cookies

The cookies set by SBMMOFF enable us to set your language preference, attribute visitors to a marketing channel, and, once you log in, securely show you information that is specific to your account. The cookies contain a user identifier, but no directly personally identifying information such as your name or email address, and do not track any activity outside of SBMMOFF’s domains.

Third-party cookies

SBMMOFF uses third-party services such as Google Analytics and Adwords. Cookies from such services are used to collect data for statistical reports. For example, we may generate reports regarding the amount of time users spend on the Site and the number of users who visit a particular page.

SBMMOFF uses Google AdWords remarketing to show advertisements on third-party websites (including Google) to users who have visited our Site. We may show such users advertisements on a Google search results page, or on a site in the Google Display Network.

Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Site. Any data collected will be used in accordance with our Privacy Policy and Google’s privacy policy. Users may opt out of Google’s use of cookies by visiting the Google Advertising Opt-out Page. Users may opt out of Google Analytics by visiting the Google Analytics Opt-out Page. Users may opt out of third-party vendor use of cookies by visiting the Network Advertising Initiative Opt-out Page.

Third-Party Websites

The Site may contain links to external websites that do not fall under SBMMOFF’s domain. SBMMOFF is not responsible for the privacy practices or content of such external websites.

Consent and Age Restrictions

By using the Site, Content, Apps, Software, or Services, you agree to have your information handled as described in our Terms of Service and Privacy Policy.

The Services are intended for adults aged 18 and above. If you believe your child has provided information to us, please let us know immediately.

Users in the European Union

SBMMOFF is committed to user privacy globally, and our existing practices reflect that through minimal collection of data and ensuring users have control over their personal information. The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline those practices in a specific manner for users in the EU.

In line with the GDPR, we collect and process the data outlined in this Privacy Policy on one of the following bases, depending on the circumstances:

- For the purposes of fulfilling our contractual obligations to users, including:

- Providing users with the Services and Apps they have requested.

- Managing user subscriptions and processing payments.

- Providing customer support.

- For a legitimate interest associated with the operation of our business, including:

- Enhancing the quality, reliability, and effectiveness of our Site, Services, and Apps.

- Communicating with customers to provide information and seek feedback related to our Services and Apps.

- With the consent of users, which users can withdraw at any time.

You can exercise your rights under the GDPR to access, transfer, correct, delete, or object to the processing of your personal information by contacting us at info@SBMMOFF.com.

Changes to the Privacy Policy

We may change our Privacy Policy from time to time, without prior notice to you, consistent with applicable privacy laws and principles. Your continued use of the Site or Services constitutes your acceptance of our Privacy Policy.

How to Contact SBMMOFF

If you have any questions regarding our Privacy Policy and how we handle your information, please feel free to contact SBMMOFF at the following email address: admin@sbmmoff.com